Security of Online Payments Terms and Conditions of Sale Shipping Returns & Privacy Privacy policy Disclaimer Links Cookies

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!




 

Terms and Conditions of Sale

TERMS OF SALE
These Terms and Conditions of Sale define the procedure for ordering, paying for, delivering and submitting complaints about products offered on our website. The Supplier (Seller) of the products offered in the Simpson RamaDur Web Shop (hereinafter referred to as “Products”) is Simpson RamaDur d.o.o. and the Customer is any visitor to the Web Catalog who selects at least one Product, completes the online order form and sends it to the Seller.

ORDERING
Products are ordered using the online form or by telephone. The Customer should complete the Profile with the general particulars required for the payment and delivery of the chosen Products and will be notified by e-mail after his/her order is fulfilled. After you select a Product, you may click its details and learn everything about it or have a better look at it and, if you want to buy it, just click the shopping cart and it will immediately be added to it. Within your shopping cart, you may choose quantities or select not to make any purchase. You shopping cart will be constantly visible and accessible to you so you can take your time browsing our window. Once you are done shopping, return to your shopping cart and select Complete Order. You will receive a notification of successfully completed shopping at your e-mail address.

PAYMENT
The following payment options are available: the Web Catalog

1. Credit Cards American Express, Visa, MasterCard and Maestro (no installment payments available for Maestro)

2. PayPal

CorvusPay, an online credit card authorization service, makes sure your payments and particulars are secure. Credit card payments and authorizations are carried out online in real time. Special security protocols protect all information provided by all parties to the online shopping process. More at:  Security of Online Payments

      Visa    

 

Shipping

All orders will be processed and shipped within 3 business days of order placement via Croatian Post (Croatia, Europe) or some other carrier.
Please include your home address or another address where you would like the book(s) to be sent.
All shipping costs are paid by the customer. A tracking number will be provided upon purchase.

We are sending the books from Europe. All customers ordering within Europe should receive the book(s) in the period of 5 to 7 days from the day they placed their order. For all orders outside of Europe, customers should receive their book(s) within a period of 2 to 3 weeks. Please allow up to 3 weeks from the shipping date for the delivery depending on the destination country. Delays may occur due to customs controls, etc.. All customs duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or customs services for further information concerning custom duties or fees for your country.

Simpson RamaDur d.o.o. is not responsible for lost packages. We will do our best to make sure that the book will find a way to your address. All the books will be sent along with the tracking number, which will enable you to find its present location.

Orders that are returned to us as undeliverable are not able to be re-shipped. In such cases, we will refund your order in the amount of the returned book(s) while the cost of the shipping will be deducted from your refund.

If you would still like to purchase books that were undeliverable, you are welcome to place a new order on our website.
If you have a question about your order please send us an email at info@simpsonramadur.com. Emails will be answered within maximum of two business days.  

 

Returns & Privacy

Any Customer of the Simpson RamaDur Web Shop is entitled to unilaterally terminate the Agreement (return an order) without stating his/her reasons within 14 days of receiving the Product(s) ordered. To be able to exercise his/her right to unilateral termination of this Agreement (return), the Customer must notify the Seller of his/her decision to unilaterally terminate the Agreement within the above time limit by making an unambiguous statement to that effect sent by mail, fax or e-mail, in which he/she should state his full name, address, and his/her telephone or fax number or e-mail address.

A request for unilateral termination of the Agreement should be e-mailed to orders@simpsonramadur.com or mailed to Simpson RamaDur d.o.o., PP 721, 10001 Zagreb, Croatia. The Seller will promptly confirm by e-mail to the Customer its receipt of the notice of unilateral termination.
After the Customer requests a refund, he/she will be contacted by Seller’s staff and provided with instructions on how to proceed to obtain a refund. To be eligible for a refund, the Product returned must be undamaged and in its original packaging.

If the Product is not in an appropriate condition (undamaged and in its original packaging), the Seller will not be able to grant the request for a refund and the Customer will be required to pay postage for reshipping the product to his/her home address.

If the Seller finds the returned Product to be in an appropriate condition after inspecting it, it will refund the Customer for the full amount paid by the Customer to his/her bank or credit card account, i.e. using the same payment method the Customer used to pay for the Product, no later than 14 days of receiving the Customer’s decision to terminate the Agreement unilaterally.

The Seller will not make a refund before the Product is returned to it and the Customer will be deemed to have performed his/her obligation when due if he/she sends or personally delivers the Product to the Seller or its person authorized to receive the Product within the above time limit. The Customer may return any item to Simpson RamaDur d.o.o. PP 721, 10001 Zagreb, Croatia, after his/her request for a refund is granted. 

SUBMITTING CONSUMER COMPLAINTS

Pursuant to Article 10 of the Consumer Protection Act (Official Gazette no. 41/14), consumers are hereby advised that they may express their dissatisfaction with any product supplied or service provided by submitting a written complaint, our receipt of which we will promptly confirm in writing. You may mail your complaint to Simpson RamaDur d.o.o. PP 721, 10001 Zagreb, Croatia, or e-mail it to orders@simpsonramadur.com . The merchant is required to respond to a complaint in writing within 15 days of receiving it.

 

Privacy policy

Your privacy is important to us.

At our web site, you can open your account to buy book(s), and/or you can subscribe to our newsletter. We respect your privacy, so we will not sell, transfer or otherwise disclose your personal information to third parties for any reason.
The types of personally identifiable information that may be collected on our web site include: your name, address and e-mail address.

Our site is secured and every transaction is encrypted during transmission. Your personal information are also protected and accessible only to authorised personnel.

 

Disclaimer

Simpson RamaDur d.o.o. does not take responsibility for the accuracy of any information provided or any errors found on this website.
We use our best efforts to provide up-to-date and accurate information, which is why the content of this website is updated on an ongoing basis and is subject to changes.

We will not be liable for any damage or loss directly or indirectly resulting from the use of this website.
The user agrees that no employee of Simpson RamaDur d.o.o. or any other individual or entity involved in the development of this website may be held liable for any damage or loss incurred by any other individual or entity as a result of using this website.

 

Links

This website may contain links to other websites. The user may visit them at his/her own risk. Simpson RamaDur d.o.o. is not responsible for the content of any external website.

 

Cookies

Use of Cookies

This website and its online services may use "cookies" to improve services.
The decision to allow the use of cookies on the website is entirely yours. It should be noted that website works optimally only if it is allowed to use cookies.

About Cookies

Cookies  are small files that your browser stores on disk when you visit our website.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
To be able to use cookies in accordance with the Law on Electronic Communications, the Act on the Protection of Personal Data and the EU Directives 2002/58/EZ and 95/46/EZ, we need your consent.

Cookies on the website

We use two types of cookies on the website:
Session cookies - are temporary cookies and they will expire at the end of the user session, when the web browser is closed.
Persistent cookies - consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

Third party cookies

This website uses its own cookies, but at the same time it allows selected third parties to install their own cookies (so-called external cookies).
By using this website user gives consent to the use of cookies by SimpsonRamadur and third parties.

Disabling/ Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser.  However, you will not be able to login to the website if cookies are disabled. You can also manually remove cookies from your system. For more information on disabling and enabling cookies you should search for or lookup 'Cookies' in your Operating System Documentation.